Registration Questions
I'm a NEW Member... How Do I Register?
Step 1 - Secure Website Access
- NEW members without an existing profile should click on "Sign Up Now" button below to create a new user profile
- once approved, you will receive an email with a temporary password you will be able to access the secure website
Step 2 - First Log In
- When you log in to the website with your username (created in previous step) and temporary password that was emailed to you, please review and update all your personal information. Click on "My information" on the right under Member Menu, then the "Edit" button and "Update Your Profile".
- We also encourage you to upload your photo for the profile and to update the non-mandatory fields, such as emergency contacts, your occupation, etc.
Step 3 - Register
- the Member's Home page includes a link (ONLINE MEMBERSHIP & LEAGUE SIGN-UP) to our on-line registration tool. Simply launch the registration tool, enter information as requested, and conclude by submitting your registration form.
- when submitting your application, you will be prompted to pay your membership fees. This can be done via e-transfer to rkcc.payments@gmail.com. Please note your name and “Annual Membership” in the e-transfer comment. This is the preferred method of payment. However you may also pay on-line via credit card.
I'm a RETURNING Member... How Do I Register?
Step 1 - Log In to website
- if you have forgotten your username and/or password, follow instructions below to find your password or username.
- When you log in to the website, please review and update all your personal information. Click on "My Information" on the right under Member Menu, then the "Edit" button and "Update Your Profile". You can also change your password here to something that will be more easily remembered
- We also encourage you to upload your photo for the profile and to update the non-mandatory fields, such as emergency contacts, your occupation, etc.
Step 2 - Register
- the Member's Home page includes a link (ONLINE MEMBERSHIP & LEAGUE SIGN-UP) to our on-line registration tool. Simply launch the registration tool, enter information as requested, and conclude by submitting your registration form.
- when submitting your application, you will be prompted to pay your membership fees. This can be done via e-transfer to rkcc.payments@gmail.com. Please note your name and “Annual Membership” in the e-transfer comment. This is the preferred method of payment. However you may also pay on-line via credit card.
Login and Member Profile Questions
How Can I Change My Password?
For most users, the RKCC system user ID is simply your first and last names separated by an underscore e.g. Jane_Doe. However, it may be difficult to remember your password (as the initial password was system generated). Here are the steps to change your password to something that you find easier to remember:
- Log into the RKCC Website
- Under Member Menu | Member Information, select My Information link
- Click the Edit button in the upper left and then select Update Your Profile
- Click the User Info tab, enter your Current Password and a new Password in the boxes provided (passwords must be at least 6 characters long and contain lower and upper-case letters, numbers and special signs - no spaces)
- Click the Update button at bottom of tab to save your new password
- Log out and back in again with new password
How Can I Change My Email Address?
If you would like to change the email address that is in the RKCC database, here are the steps:
- Log into the RKCC Website
- Under Member Menu | Member Information, select My Information link
- Click the Edit button in the upper left and then select Update Your Profile
- Click the User Info tab, replace your old email with your new Email
- Click the Update button at bottom of tab to save your new email
How Can I Find My Password if I Don't Remember It?
- Click the Forgot Login? button under the Member Login section
- Check the Lost Password checkbox
- Enter your RKCC username
- Enter your E-mail address (the one on the RKCC database)
- Click the I'm not a robot checkbox
- Click the Send Password button
- You should receive an email with a new system-generated password. Use this to login.
- You can then reset your password using "How Can I Change My Password" instruction above
How Can I Find My RKCC Username?
- Click the Forgot Login? button under the Member Login section
- Check the Lost Username checkbox
- Enter your E-mail address (the one on the RKCC database)
- Click the I'm not a robot checkbox
- Click the Send Username button
- You should receive an email with your RKCC Username. Use this to login.
- You can change your Username by following the "How Can I Change My Email Address" instruction above but instead replacing the Username with your new username
How Can I Find The Email Address or Phone Number for Another RKCC Member?
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Click the Member Search menu option toward the bottom of the Members Menu
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Enter your search criteria (e.g., first part of person's last name)
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Click Search
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You will see a list of members matching your search criteria
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You will see phone numbers for these members
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Click Email checkbox at the right to send an email to a member
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Click the "Email All Selected" button
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You will then see a window to enter your email subject and body text
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Press "Send Your Email" when you are done entering your email. This will send the email to everyone you selected in your search.
- You can also find email, rating and phone numbers for a member by selecting Member Roster under Member Menu down right hand side of page.
Free Agent Questions (must be logged in)
In the Member Menu panel down the right side of each page, select Free Agent Listing.
Looking to get on a Team?
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Click the "Click here to add yourself to the list or to delete your listing." link
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Select the League you wish to play in from the drop down list and indicate your preferred positions
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Click the Save Entry button
Looking for a Player?
Individuals looking for a team will be listed by League
No longer a Free Agent?
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Click the "Click here to add yourself to the list or to delete your listing." link
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Click the Delete button beside each League you are no longer a 'Free Agent' for.
Sparing Questions (must be logged in)
Want to add your name to a Spares list?
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In the Member Menu panel down the right side of each page, under Member Information select My Sparing Availability.
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Once inside, select the league(s) you are Available to spare in and click Save at the bottom of the page, it's that simple. If you wish, you can indicate a desired position.
Want to remove your name from a Spares list?
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In the Member Menu panel down the right side of each page, under Member Information select My Sparing Availability.
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Once inside, select the league(s) you are Not Available to spare in and click Save at the bottom of the page.
Looking for a Spare?
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In the Member Menu panel down the right side of each page, under League Information select Spare Lists.
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Once inside, select your league and a listing of spares and their contact information will be displayed.
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If you select the Email button (appearing at the bottom of the page), the system will dispatch an email message to each individual you have selected.
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When the system sends an email, it does so without displaying recipients' mailing addresses to the sender – thus maintaining privacy.
Volunteer Questions (must be logged in)
Want to Volunteer?
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In the Member Menu panel down the right side of each page, under Member Information select My Volunteer Interests.
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Once inside, select a Volunteer Role you would be interested in and click Save at the bottom of the page.
Want to remove your name from the Volunteers list?
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In the Member Menu panel down the right side of each page, under Member Information select My Volunteer Interests.
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Once inside, select the Volunteer Role you no longer want to volunteer for and select Not Available and click Save at the bottom of the page.
Practice Ice Questions (must be logged in)
There are 45 minute Practice Ice time slots (4 per sheet) set up on calendar every Sunday from 8:45 AM to 11 AM (Sheets 1-3 & 6). There are also 1 hour practice ice time slots (3 per sheet), on Mondays from 11:15 AM to 3:30 PM (sheet 1), Tuesdays from 1:30 PM to 3:30 PM (sheet 6), and Thursdays from 1:30 PM to 3:30 PM (sheet 6). Bookings can be made up to 7 days in advance and limited to only one time slot per day.
How Can I Book a Practice Ice Time Slot?
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Log into the RKCC Website.
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In the Member Menu panel down the right side of each page, select Reserve Practice, Make-up Games and Room Bookings or under Member Information select My Bookings and click Book Ice button.
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Move to the day that you wish to book Practice Ice for.
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Left click on an available time slot (bright green) and then click Confirm. To see who else might be scheduled on your ice, click on the black time slot(s).
- You will receive an email notice that the event is booked, including time and sheet.
How Can I Cancel a Booked Practice Ice Time Slot?
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In the Member Menu panel down the right side of each page, under Member Information select My Bookings.
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Click the Red X located at far right beside the Ice Booking you'd like to Cancel.
Make-up Game Questions (must be logged in)
There are Make-up Game time slots set up on calendar every Sunday from 9 AM to 11 AM (sheets 4 & 5), Mondays from 9 AM to 11 AM (sheet 1), Tuesdays from 1:30 PM to 3:30 PM (sheet 5) and Wednesdays from 5:30 PM to 7:30 PM (sheet 6). Bookings can be made up to 7 days in advance.
How Can I Book a Make-up Game Time Slot?
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Log into the RKCC Website.
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In the Member Menu panel down the right side of each page, select Reserve Practice, Make-up Games and Room Bookings or under Member Information select My Bookings and click Book Ice button.
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Move to the day that you wish to book a Make-up Game for.
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Left click on an available time slot (bright green) and click Confirm.
- You will receive an email notice that the event is booked, including the time and sheet.
How Can I Cancel a Booked Make-up Game Time Slot?
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In the Member Menu panel down the right side of each page, under Member Information select My Bookings.
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Click the Red X located at far right beside the Ice Booking you'd like to Cancel.